A bank or wealth-management chatbot confidently gives a customer wrong information about fees or tax treatment. The customer acts on it, suffers a measurable financial loss and sues the firm for negligent misrepresentation. The case is modelled on Moffatt v. Air Canada.
Severity scales with the amount the customer can lose, unlike the airline example. Market note (Ryan Specialty): some carriers exclude AI on E&O or D&O quotes and others stay silent, so check each policy's wording.
This is an educational research summary built from public information. Allegations in pending cases are unproven, and the insurance notes above are for discussion, not coverage advice. Whether any policy responds depends on its specific wording, exclusions, endorsements, the facts, and applicable law.